In this episode of Mike Talks Business, Mike is joined by Byron Morris, owner of Avid Heating in Oxford, as they chat about the issues many businesses encounter when taking on their first employee. Recruitment is a huge issue for people who run their own business. Of the 4.5 million sole traders in UK, how many are holding back their business growth due to fears surrounding recruitment? Mike and Byron will discuss how to bounce back from mistakes, the fears and excitement associated with recruiting your first employee, and more including: • Deciding when to recruit your first employee • Customer care; going above and beyond • Tools to help you manage your workload and your customers’ experience • Marketing, networking and recommendations • The importance of having a business coach About Byron Avid Heating are an award-winning, trusted, professional firm of heating engineers based in Oxford with years of experience. Byron started the business on his own not long ago and, believing deeply in customer care and going ‘above and beyond’, has put his all into making his business the best it can be as it continues to grow. About Mike Mike is the Chairman and Financial Director of The Jennings Group, providing business units, serviced and virtual offices, meeting rooms, and workspaces at Monument Park and Hampden House for businesses of all sizes. He is a thinker, keen on supporting the small business community through empathy and undertanding of their issues. While running the family business he has also been actively advising and mentoring small business owners for over 30 years.
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